A complete guide to portals and user experience platforms by Shailesh Kumar Shivakumar

By Shailesh Kumar Shivakumar

Build a Next-Generation company electronic Platform with Portals and UXP

A entire advisor to Portals and person adventure Platforms offers in-depth insurance of portal applied sciences and consumer event systems (UXPs), which shape the foremost pillars of a contemporary electronic platform. Drawing on his adventure in numerous roles in several portal engagements, the writer grants various views of an analogous expertise platform.

The first part introduces portal via a number of viewpoints to cater to a large viewers, together with enterprise, operations, improvement, integration, functionality, and structure perspectives. The ebook information many novel and virtually confirmed versions and frameworks, equivalent to portal worth consciousness framework, portal evaluate framework, portal overview version, portal infrastructure making plans suggestions, and portal integration strategies. you furthermore may find out about potent electronic application innovations, together with portal roadmap approach, collaboration method, portal protection making plans, portal checking out technique, web optimization, and analytics making plans concepts.

The moment part dives into UXP and complex issues. It elaborates on UXP layout ideas, together with UXP reference structure, consumer contact aspect research, person event mapping, and responsive website design. It additionally seems to be at complex themes, akin to next-generation portals, portal traits, portal consumer adventure technique, omni-channel method, portal KPI, portal pitfalls and top practices, portal defense, portal governance, electronic software administration, and portal functionality engineering.

In the 3rd part, the booklet offers 4 case reports concerning intranet portals, retail portals, customer support portals, and portal content material administration. It discusses company drivers, demanding situations, portal recommendations, and resolution merits for every of the case studies.

Written by means of a pro practitioner, this booklet balances the middle issues of recent portals in addition to rising applied sciences within the electronic house. appropriate for the full electronic know-how group, together with IT managers, electronic architects, builders, and testers, it will give you a realistic consultant for effectively construction top practices-based electronic structures with forward-looking positive aspects.

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Portals are a unique combination of multiple technologies that have wide potential in multiple business scenarios. Let us try to look at some of the perspectives and viewpoints about portal. Portal as a Concept The term “portal” literally means a gateway or an entry point. Historically, portals were used as a unified gateway for other web pages and applications through links. Even today, any reference to portal will include a scenario to provide “unified” or “single-stop shop” or “single point of access” kind of experiences.

This includes self-service issue resolution, information discovery, approval workflows, collaboration, etc. Most of the ­process-oriented business scenarios would need self-service as their primary objectives. Portal provides tools and features to enable self-service. Knowledge management: This is another area where portal is widely used. Managing solution documents, articles, keyword-based search, and controlling user access can be done using portal technologies. Knowledge management portals are used both for internal and external stakeholders.

Multichannel access: One of the most recent trends picking up these days is “mobilefirst” strategy wherein the web applications are predominantly built for mobile devices. Mobility enablement is another key in-built feature of portal platform, which is provided through various features such as mobile themes (header and footer), automatic device-recognition plugins, mobile rules, etc. • To provide personalized experience: Portals have many features to provide p ­ ersonalized user experience features such as preference-based data aggregation, context-­ relevant functionality, user-profile-based filtering features, geo- and locale-specific features, etc.

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